Hey there! At Solepatche, we’re not just another faceless online store—we’re a small team of shoe enthusiasts who genuinely care about your experience. Ever since our founder started this journey from a tiny garage in Montgomery, one thing’s stayed the same: we read every single message. Seriously, even the quirky ones (and we love those too).
Remember that time a customer emailed us at 2 AM about a sizing issue? Our founder was up fixing the product description by 2:30. We might not be perfect, but we’ll always go the extra mile to make things right. Got a question, complaint, or just want to chat about sneaker trends? Here’s how to reach us:
Prefer live help? Our chat isn’t one of those frustrating bots—it’s real people named Jake or Maria waiting to assist. Available weekdays 10am-4pm CST. Or try our contact form if you’re the organized type who likes ticking boxes.
"Fun fact: Our first ‘office’ was actually a picnic table at a local park. We’ve upgraded since then, but that hands-on spirit? That’s here to stay."
Honestly? Because your feedback shapes what we do. That insanely comfy insole we launched last month? Came straight from a customer’s suggestion. Spotted a typo? Tell us—we’ll fix it and probably send you a discount code for keeping us sharp.
Pro tip: Include your order number if it’s order-related. Not mandatory, but it helps us pull up your details lightning fast.
$